General Terms and conditions 1. Hotels given in the website / offered in the quotation to you is subjected to availability after the realisation of your initial payment 2. My kerala tours will confirm the hotels only after getting the initial payment from guest. 3. If offered hotels are not available at that time, my kerala tours will book and give almost similar category hotels with your permission. 4. All guests are requested to visit hotel websites or other sites for hotel reviews before giving permission to mykerala for booking the hotels. 5. Hotels once booked can be changed only as per the cancellation policy of hotels. All such cancellation charges will be charged to guest directly. 6. Normally vehicle is available from 8.30 am to 6.30 pm. We never recommend night driving on safety point of view. 7. On emergency cases /special cases we provide early / late driving, but it should be mentioned in the final itenary sent to you. 8. In deluxe a/c houseboats , a/c will be operated from 9 pm to 6 am in bed rooms. 9. Check in time of houseboat is 12 noon and check out is at 9 am .Houseboat will not make cruise from 5.30 pm to 7.30 am 10. All guests are requested to give menu to houseboat people one day in advance to enable them to prepare for your trip 11. The service / quality complaints of houseboats , if any should be raised on that time itself, then only mykerala tours can correct the same. 12. Cancellation of all packages with the panel hotels ( listed in our websites ) is subjected to the cancellation policy of mykerala tours , which is exhibited in the website. Cancellation of all other packages will be subjected to the policy of each hotels included in that package.